Management & Business Application

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No. Course Title Course Introduction
1. Microsoft Office Training This course will introduce, demonstrate and guide the participants to use Microsoft Office i.e. Microsoft Word, Microsoft PowerPoint, Microsoft Excel and Microsoft Office Integration in Office365. The course is appropriate for Microsoft Office existing users and new users who need to understand how to efficiently use and apply the Microsoft Office features and performing data/file integration for their company.
2. Macroeconomics for Effective Managerial Decision Making This course will provide managers an understanding of how macroeconomic structures can be used to evaluate and make market decisions. This course applies economic principles and approaches to help managers comprehend and address management issues. It provides the best solutions to managerial decision-making challenges.
3. Global Financial Markets, Strategies & Tools This course is targeted at managers without a financial background, investors, and intrapreneurs. It is designed to help the participants to become an informed investor by providing them with the essential concepts for long-term success in managing money. They will learn a wide range of financial instruments available, their features, and valuations. They will explore how financial markets operate in the real world, focusing on how and where securities are traded and how various market types differ from one another in practice.
4. Certificate in Fundamental Accounting The basic aim of this program is to provide a broad overview of fundamental concepts of accounting as required for day today life, both business firms as well as in the family members. Learners can understand book keeping methods and preparation of financial statements. Learners also to learn financial statement analysis for understanding the financial performance of the organization. Irrespective of the type of industry, uniformly every industry is required accounting and financial statement preparation, therefore this certificate program specially designed to fulfil the need of every type of organizations.
5. Data Analytics for Business Decision Making This introductory course is for nascent entrepreneurs and small business owners who do not have statistics background but are interested in using data analytics to improve their business decision making. The data analytics skills acquired from this course can be applied by the participants in a range of industry sectors.
6. Developing and Sustaining Creativity: A Soft Skill for Thriving in an Uncertain Future This training is initiated for the purpose of aiding leaders to understand the role of creativity skills for organisations and how it can be leveraged to better maximize profits and navigate the technological volatility that threatens the future of work and increases the uncertainty plaguing today’s hypercompetitive business environment. Strategic thinking and behavioural precepts grounded on creativity skills would be explored, and investigated to foster the acquisition of methods for initiating and fostering creativity skills in the workforce. By leveraging on sound industry-academic tenets, trainees would be schooled on how to analyse behavioural attributes that bolster stakeholders’ creativity skills. With the aid of strategically created diverse teams, trainees would learn how to cross-fertilize creative ideas needed for sustaining stakeholders’ creativity skills and develop strategic thinking capabilities engineered by creativity skills. Using relevant strategic tools, trainees would be expected to demonstrate the application of behavioural attributes relevant for bolstering creativity skills and further evaluate the exchange of creative ideas needed for sustaining creativity skills.
7. Building Leaders and 21st Century Effective Leadership The course aims to enable participants to apply contemporary leadership styles to form effective teams and achieve organizational objectives. After successful completion of this short course, the participants will be able to:

  • Improve interpersonal skills
  • Build teams through effective leadership
  • Apply contemporary leadership models such as compassionate leadership to build effective teams
  • Resolve conflicts more effectively
  • Strengthen team relationships through individuals and group dynamics.
8. Managing Destination Images as Safe and Healthy Tourism Destinations This program will provide policy makers, tour guides and managers in the tourism industry with the strategies and tools to develop and enhance the image of Malaysia as a preferred wellness destination. Participants will be exposed to the influence of health-related environmental factors, perceived destination restorative qualities (PDRQ) and well- being settings and situations on wellness destination image. It will enhance the knowledge of the participants on the influence of wellness destination image on the wellness tourists’ health improvement expectations and their destination loyalty behavior. Participants could use their knowledge to promote wellness destinations in Malaysia to ensure the success of the tourism industry as highlighted in the National Tourism Policy 2020-2030 and the Shared Prosperity Vision 2030.
9. Rising Stars in Tourism: Ecotourism in a Post-COVID World Ecotourism is one of the fastest growing sectors of the tourism industry. It has great potential for building local economies, provide opportunities for cultural exchange and encourage sustainable development in tourism. This course aims to convey the fundamentals of modern ecotourism as it is being practiced now. The course aims to explore what ecotourism is about and build your knowledge of marketing theories and concepts in the ecotourism industry. Broadly, the course will focus on areas in developing ecotourism marketing opportunities and strategies within the context of the need for environmental conservation.
10. SMEs: Start Small, Go Green and Grow Green After successful completion of this short course, the participants will be able to:

  • Recognize the urgency of addressing the climate change from SEMs perspective
  • Familiar with the concept and tools for growing green business in SME capacities
  • Apply different green business strategies in the context of SMEs’ business practices
  • Know and avail different supports available from government and NGOs for SMEs to grow green business
  • Understand the benefits of growing green business with especial focus on SMEs
11. Destination Branding and Social Media Marketing Praxis in Rural Hospitality and Tourism Space This training program will provide insights into destination branding strategies and social media marketing praxis in rural hospitality and tourism destinations. This course is carefully designed to reskill tourism destination management officers, managers, marketers from destination marketing organisations, tourism entrepreneurs, visitors’ information officers, and officers from the ministry of tourism, and local government council saddled with the responsibilities of promoting tourism related activities within their jurisdictions. Besides, participants will be introduced to emerging digital destination branding, and disruptive digital technologies in rural hospitality and tourism space in COVID-19 pandemic era in order to attract potential visitors and encourage repeat visits by the previous tourists.
12. Strategic Leadership and Strategic Thinking Skills This training is aimed at encouraging the participants to move from managers to strategic leaders and strategic thinkers, develop strong collaboration and win with competitors. The training program will equip the participants with insights on the core strategic leadership skills, leadership styles in management, and distinguish between a leader and a manager. In addition, understanding strategic thinking skills, tools and applications are essential in managing modern business enterprise.
13. Digital Technology and Sharing Economy in Hospitality Services and Tourism Destination This training program is designed to provide insights into digital technology and sharing economy in the hospitality and tourism services. Participants will be introduced to different digital disruptive innovation platforms in hospitality services and tourism destinations in COVID-19 pandemic age. Besides, disruptive digital innovative promises and perils will be identified and explained.
14. Understanding Business Model Canvas and Entrepreneurship Mind-set The training program is designed to provide insights into business canvas model and its application including the extended building blocks. This training is also aimed at providing safety net during and post COVID-19 pandemic for a high-tech industry in view of demand for global renewable energy and calls to reduce gas flaring. Participants will be instilled with skills required for entrepreneurship mind-set in a contemporary global business.
15. Digital Technologies and Project Management Skills This course is designed to provide insights into disruptive and emerging technologies that have changed and shaped global business. This training program introduces participants to basic knowledge that are needed to perform effectively in their managerial functions. Importantly, economic sectors are driven by projects of different sizes, hence project management skills are essential for the survival and growth of any business. This course provides an approach of systematic delivery of knowledge and competencies required to manage different project from initiation to final deliverables and closing stage. In a COVID-19 pandemic era, good knowledge of digital technologies-specific and project management processes is indispensable.
16. Leadership and Stakeholder Relations Leadership and stakeholder relation is a lifelong journey that begins with self-awareness. You will learn more about Leadership and stakeholder relation programs, designed to help you cultivate your leadership style, build high performing teams, and better position your organization for success.
17. Building Customer Service Mindset The program aims to enhance service front liners’ understanding of and attitude towards customer service practices. Providing good customer service is the key to attracting and keeping business. Front line employees play a key role in how others perceive your organisation. Are your employees passive, slow in response, lack of soft skills in dealing with customers and colleagues? This is the course that they need to polish their skills and ability to deal with common and difficult service situations. So invest in customer service training and benefit from having employees who demonstrate a customer service mindset.
18. MS Excel Intermediate Microsoft Excel is a powerful tool that can help us organize, calculate, analyse, revise, update, and present our data much easier and in a lesser time. Thus it is very important for us to know how to use Excel especially while at work. Learning and implementing Excel skills will enable us to automate many of our work related tasks and complete them on time.
19. MS Word Intermediate to Expert Microsoft Word is a word processing application that is part of the Microsoft Office Suite. The key advantage of a word processor is its ability to make changes easily, such as correcting spelling, adding, deleting, formatting and relocating text. Microsoft Word is a powerful tool that can help us do all this and so learning it will be a useful skill especially at work.